ISP TEMPLATES

In order to assist partners who have the private-label ISP solution, IKANO has developed branded ISP specific web templates to assist customers of the ISP products with the following:

• Complete Dial-up Locations Numbers List
  Allow your clients to enter their phone number and the closest dial-up POP location will be returned instantly.
  
  
• Customer Service
  Post information on how to reach the call center for customer service inquiries via 800#, e-mail, live chat, or automated web call back.
  
  
• My Account
  Customer can view and modify their accounting data via secure access to the Business Rules Platform.
  
  
• E-mail
  By entering in a username and password, access e-mail via our web based e-mail solution.
  
  
• Ask the Expert - Live Chat Support
  Live web chat environment directly with a branded call center agent.
  
  
• ISP Help Center
  Link into the NetFAQs ISP help directory with over 1,500 pages of help material for PC or Mac.
  
  
• Network Status
  View the latest reported POP status on dial-up numbers or network maintenance.
  
  
• User Agreement
  The IKANO supplied master user agreement assists you with the posting of legal materials surrounding your ISP business.